At Trusted Cars, we work hard to provide an efficient, professional and reliable service and pride ourselves on our strong and lasting customer relationships. Below are our Terms and Conditions of Hire, which are intended to provide clarity in expectation and to protect both ourselves and our customers. By booking a Trusted Cars private hire vehicle, you automatically agree to these terms and conditions as set out below, please take time to read them.
In accordance with British law, seat belts must be worn.
In accordance with British law, smoking is not permitted in any Trusted Cars vehicle at any time.
The consumption of food is not permitted in any vehicles unless specific agreement has been made to the contrary at the time of booking and/or agreed with the driver. The driver has the right to refuse if he feels that damage or accidents could occur.
The hirer is responsible for the general conduct and behavior of his or her party. A charge of £80.00 will be levied to cover the cleaning costs in the unlikely events that the vehicle is soiled by any passenger.
The company and its drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat to the driver, the vehicle or any other passenger.
Every effort will be made by the company to ensure that vehicle(s) arrive on time and reach destinations on time. The company shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control.
The driver will travel by the most appropriate route on the day unless instructed otherwise by the customer.
In the unlikely event that we are unable to complete a booking due to circumstances beyond our control, a full refund will be given. Beyond this, we are not liable for any additional costs incurred or the loss of any monies paid by the client.
Although we will take care, we will not be responsible for the loss or damage to luggage or personal property left in the vehicle during or after the hire period.
Our vehicles are serviced and maintained to the highest levels however in the unfortunate event of a breakdown Trusted Cars Ltd cannot be held responsible. Another vehicle will be dispatched as soon as possible, and all vehicles have full breakdown cover to assist in a speedy completion of the journey.
Because of on-going security measures and the resultant delays affecting the processing and collection of passengers from UK airports, all parking charges will be paid by the hirer.
All incurred tolls will be paid by the hirer.
In the event of a complaint, the hirer is welcomed to contact the office to give notice of the complaint. A form will be duly sent out for the hirer to log said complaint for the company to deal with appropriately. Trusted Cars Ltd are instructed to hold a full and accurate record on file of complaints about its governing authority AVDC (Aylesbury Vale District Council).
In the unlikely event of an event of a dispute arising, notice must be given within 21 days of the invoice date or job completion date. In the event of no such notification being received by the company, the hirer shall accept the amount as being properly due and shall not be entitled to dispute this sum.
Trusted Cars Ltd will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or your passengers, requesting that all passengers vacate the vehicle when it is safe and appropriate to do so.
We reserve the right to charge a late fee on any invoices that are overdue, the first charge will usually be applied 7 days after the due date and incremented every 7 days after this date.
If you need to cancel your booking please contact Trusted Cars Ltd office as soon as possible. Cancellations up to 24 hours before will not be liable for extra charges.
Within 12 hours of the booking will be liable to discretionary charges, and cancellations up to and including 1 hour are liable for charges of up to 100%. These charges will be confirmed on cancellation.
Refunds will be given at the discretion of the management.
All account invoices shall be settled by return upon receipt of invoice. Trusted Cars Ltd will invoice account customers at the end of every month.
Account customers of the American Government and US Armed Forces that require transport will be requested to provide an official Purchase Order number from the appropriate US authorities. This coincides with US authorities and HM Customs and Excise arrangements. (reference PRIV) 46/7).
Nothing in these Terms and Conditions of Hire can affect your statutory rights. We reserve the right to alter these Terms and Conditions of Hire at any time and without notice.